This privacy notice sets out how we will process personal data we collect from or about you, or which you provide to us. Please read this notice carefully to understand why data is being collected and what we do with that data.

Our website and services may contain links to independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies.

We may change this privacy notice from time to time by amending this page.

For the purpose of the Data Protection Act 2018 and General Data Protection Regulation EU 2016/679, the data controller is The Property Experts, a company registered in England under company number 4018410, whose registered address is 5 Regent Street, Rugby, England, CV21 2PE.

What Type of Information We Collect

The personal information we collect from you will typically include the following:

Full name and contact details (including your contact number, email and postal address)
Information relating to your identity where we are required by law to collect this in order to comply with the Money Laundering Regulations 2017 and the Immigration Act
Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
Your banking details where required, such as where you are letting a property or, where renting, to set up an approved tenancy deposit account and arrange for rental payments
Information on any access requirements necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information
Details about your areas of interest where we wish to send you marketing information about similar products and services
Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site, including the full Uniform Resource Locators (URL), clicks through to and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, and any phone number used to call our customer service number
Other technical information, including what devices you use, device location data (where not disabled), the Internet Protocol (IP) address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Your communications with us, including a record of email or telephone correspondence created when you contact us as part of a product or service query

Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

On What Basis We Process Your Information

The legal grounds under data protection legislation for processing your personal data are as follows:

It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services.
You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely (1) where you have given us consent to receive electronic marketing by us and/or (2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services.
It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals. Our legitimate interests include processing necessary to improve and promote our services, to better understand our customers' interests and knowledge of the property market, and to administer the technical aspects of our services.
Where we need to comply with a legal obligation.
Where we need to protect your interests (or someone else's interests).
Where it is needed in the public interest or for official purposes.

What We Do With Your Information

We will hold and use personal information about you in the following ways:

In order to fulfil our obligations to you when providing you with our property services
To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf
To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering, and to assess your creditworthiness
To communicate with you during the course of providing our services, for example with your enquiries and requests
For statistical purposes so we can analyse figures to help us manage our business and plan strategically
To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so. For marketing messages you can unsubscribe at any time.
To track your use of our service in order to improve it
To notify you about changes to our service
To ensure that content from our site is presented in the most effective manner for you

Cookies & Analytics

This website uses Google Analytics to understand how visitors use the site. Analytics cookies are only loaded after you give explicit consent via the cookie banner. If you decline, no analytics cookies are placed and no browsing data is collected.

The analytics data collected is anonymised and used solely to improve the website. It is not combined with any personally identifiable information.

You can change your cookie preference at any time by clearing your browser cookies and revisiting the site, at which point the consent banner will reappear.

How Long We Keep Your Data

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services — for example, where we are under regulatory or statutory duties to hold your data for a longer period, or need to retain it in the event of a legal claim or complaint.

Who Your Information Will Be Shared With

We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of providing our services: contractors to carry out repairs, payment service providers, property management agents, credit reference and fraud prevention agencies, cloud computing host providers, technical support service providers, advertising network services, and email marketing services.

Our data processors include:

Great Expectations Consultancy Ltd (ZC110740)
The Property Experts
Rex, Focal Agent, Acaboom, Niche, HIPLA
Mortgage Advice Bureau
Simply Conveyancing, Muve Conveyancing, Taylor Rose Solicitors
Premcom, Propertybox, Homesearch, Go-To-Group
Rightmove, Zoopla, On the Market, Prime Location, NetHousePrices
The Auction Company, ORCA, Cannell Signs

We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. We will also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer.
If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others.

We will not share your information with third parties for marketing purposes without first obtaining your prior consent.

Security of Your Data

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operational measures put in place to safeguard it from unauthorised access. Where possible, any identifiable information will be encrypted or minimised.

If we have given you a username and password which enables you to access certain parts of your matter on our systems, you are responsible for keeping it confidential. Please do not share it with anyone.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access your data — request a copy of the personal information we hold about you (a data subject access request).
Correct your data — request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed.
Request erasure — ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have exercised your right to object, where you have withdrawn consent, where we may have processed your information unlawfully, or where we are required to erase it to comply with local law.
Withdraw consent — you have the right at any time to withdraw any consent you have given us. Please note that withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
Restrict or object to processing — you can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing where we are relying on a legitimate interest ground.
Data portability — where we process your data by automated means and you have provided consent or we used the information to perform a contract, you have the right to request that we send your personal data to you or to another organisation.
Lodge a complaint — if you believe your data has been mishandled, you can complain to the Information Commissioner's Office at ico.org.uk or call 0303 123 1113.

Contact

For any data protection queries or to exercise your rights, please contact our Data Protection Officer:

Elliott Wakefield
[email protected]
07525 742478

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